The IRC San Diego is seeking volunteers support for the front desks at both El Cajon and City heights locations. As the first point of contact for visitors and clients, you'll play a vital role in creating a welcoming and supportive environment. 

Scope of work

Provide general office support with a variety of clerical activities and related tasks. This role will serve as the site’s primary Receptionist; greeting, welcoming, and directing visitors and clients appropriately; notifying IRC’s personnel of visitor/client arrival; maintaining the lobby and front desk; as well as the telecommunications and check-in systems.

Responsibilities 

  • Welcome staff, clients and guests by greeting them, in person or on the telephone, with a warm and friendly demeanor.
  • Treat all staff, clients and guests with respect, professionalism, kindness and dignity.
  • Answer or refer inquiries from clients and guests to the appropriate staff person.
  • Conduct appointment-setting and follow-up calls along with checking voicemail system and sending messages to appropriate staff person.
  • Maintain up-to-date information on front desk processes and procedures as well as lobby bulletin boards with up-to-date information/flyers, and a safe and clean reception area.
  • Follow all policies, procedures and protocols of the agency.
  • Other related duties as assigned.

Requirements

  • Consistent professional dress and manner.
  • Ability to communicate well with people of varied backgrounds.
  • Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
  • Ability to be flexible, prioritize and detail oriented.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to speak in a clear and friendly manner over the phone.
  • Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
  • Excellent organization, customer service and time management skills.
  • Proficiency in an additional language relevant to current refugee populations preferred (particularly French, Haitian Creole, Spanish, Arabic, Dari, Pashto, and Farsi).

 Working Environment 

  • Professional office environment.
  • Must be able to sit and use a computer for long periods of time.
  • Position hours are between Monday-Friday, 8:30am-5pm.

APPLY BY CLICKING HYPERLINK HERE

If you are interested in volunteering and submitting an application for this role, please ensure that you (1) indicate you are applying to the San Diego Office and (2) proceed to "Interests and Questions" to fill out "Please enter the top three positions that interest you" and indicate the "Front Desk Assistant" to be considered.

When we are ready to proceed with your application, we reach out to discuss next steps!